Shipping policy
Shipping policy
We ship from the United States, to all 50 states.
What it costs
- 2-pouch orders ship free.
- 1-pouch orders are charged the carrier's live rate. You see the exact amount at checkout, before you pay. Nothing is added afterwards.
When it arrives
We pack and ship every order as quickly as we can.
The moment your order leaves us, we email you a tracking number. That email carries the carrier's own delivery estimate — it is based on your real address, so it is a better answer than anything we could print on this page.
If you have not had a tracking email within a few days of ordering, check your spam folder, then email us at with your order number.
Tracking sometimes sits on "label created" for a day or two before it moves. That is normal. It does not mean the parcel is lost.
Where we do not ship
We do not ship outside the United States yet. We do not ship to freight forwarders.
Marked delivered, but not there
Carriers occasionally scan a parcel as delivered a day before it arrives. Give it one more business day, and check with your neighbors and your building's mail room.
If it still has not turned up, email with your order number and we will open a claim with the carrier.
Damaged on arrival
Send a photo of the parcel and the pouch to within 7 days of delivery. We will replace it. You do not need to send the damaged one back.
Wrong address
Check the address on your confirmation email. If it is wrong, email us immediately — we can usually fix it before the parcel goes out.
Once it has shipped we cannot change it. A parcel that comes back to us for a bad address is handled under our .
Delays we cannot control
Weather, carrier backlogs and holiday volume all slow parcels down, and none of them are things we can speed up. We will always tell you what we know.
Questions
— we answer within 2 business days.