Refund policy

We stand behind JAB Stix with a 30-day money-back guarantee. If you do not like it, for any reason at all, we will refund you. You do not have to explain why.

The short version

• You have 30 days from the day your order is delivered to ask for a refund.
• Opened pouches are fine. You have to actually try it to know, so a used pouch does not void the guarantee.
• We refund the price you paid for the product.
• The guarantee covers up to 2 pouches. See "Large orders" below.
• One guaranteed refund per customer, on your first order.

How to start a return

Email hello@jabstix.com with your order number. We will reply with a return address and instructions within 2 business days.

Do not send anything back before you hear from us. Returns that arrive without an approved request can be delayed or lost, and we cannot refund what we cannot match to an order.

Who pays for what

If the return is our mistake — wrong item, missing item, or a pouch that arrived damaged — we cover everything, including return shipping. Email us a photo and we will sort it out. No return needed for a damaged pouch.

When you get your money

We refund to your original payment method within 5 business days of receiving the return, or of approving a damage claim. Your bank then takes its own time, usually another 3 to 10 business days. That part is out of our hands.

Large orders

The guarantee is there so you can find out whether JAB Stix works for you. Two pouches is plenty to know.

So if you order more than 2 pouches:

• We refund the first 2 pouches in full, opened or not, no questions.
• Anything beyond that we refund only if the pouches come back unopened and unused, in resalable condition.

One refund per person

The guarantee applies to your first order. We count one guaranteed refund per customer, and we treat the same name, delivery address, email or payment card as the same customer.

We may refuse or cancel an order we believe is placed for resale, or repeat orders placed to claim the guarantee more than once. This is set out in our terms of service.

Things we cannot refund

• Orders placed more than 30 days ago.
• Gift cards.
• Products bought from anyone other than jabstix.com. If you bought JAB Stix from another retailer, their policy applies, not ours.

Cancelling an order

We ship fast, which is usually good news and is bad news here. Email hello@jabstix.com as soon as you can and we will cancel if the order has not gone out yet. Once it has shipped, treat it as a return.

Wrong address

If a parcel comes back to us because the address was incomplete or wrong, we will contact you and reship it once you pay the second shipping charge. If you would rather not, we refund the product and keep the original shipping.

Questions

hello@jabstix.com— we answer within 2 business days.